Dispatch target
Same working day before 2pm.
Orders placed before 2pm on a working day are normally dispatched the same day. Orders placed after 2pm are normally dispatched the next working day. Working days exclude weekends and UK bank holidays.
Shipping and returns
Clear delivery and returns.
This page explains how orders are dispatched, how to cancel an online purchase and what happens if an item is faulty or damaged.
Last updated: 14 July 2026
UK delivery
DPD Next Day where available.
Standard UK delivery is included in the displayed product price. DPD Next Day is normally used, but courier delivery dates are estimates rather than guarantees. Remote destinations may take longer.
Change of mind
Your 14-day right to cancel.
For most goods bought online, you may tell us that you wish to cancel from the time you order until 14 days after the day you receive the goods. You do not need to provide a reason. After telling us, you have a further 14 days to send the goods back.
How to cancel
Email support@aquaronics.co.uk with your order number and a clear statement that you wish to cancel. You may use our cancellation form, but you do not have to.
View cancellation formReturning the goods
Contact us before posting the item so we can provide the correct return address and instructions. This helps us identify your return and does not affect your statutory rights. For a change-of-mind return, you are responsible for the return postage and the parcel until it reaches us. If requested, we can email you a printable return label and deduct the agreed label cost from your refund.
Condition and refunds
You may inspect an item as you reasonably would in a shop. We may reduce the refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Refunds are made to the original payment method within 14 days after we receive the goods back, or after you provide evidence that they were returned, where applicable.
Exchanges
Exchanges are available subject to stock and the same return conditions above. Contact us before returning the item. If the replacement costs more, you will need to pay the difference; if it costs less, we will refund the difference. You are responsible for change-of-mind return postage, including any return-label cost agreed with us. This does not affect your rights where goods are faulty, damaged or supplied incorrectly.
Problems with an order
Faulty, damaged or incorrect goods.
If an item is faulty, damaged in transit, not as described or supplied incorrectly, contact us promptly. Keep the product and packaging and, where practical, include photographs. We will arrange an appropriate remedy and cover reasonable return costs or arrange collection where required.
Delivery problems
Tell us if something goes wrong.
Check your delivery address carefully at checkout. If tracking shows a problem, an item is missing, or a parcel arrives damaged, contact support with your order number so we can investigate with DPD. Your statutory rights are not affected by courier claims.
Contact
Start a return or ask for help.
Email support@aquaronics.co.uk. Include your order number and a short description of what you need. Nothing on this page limits your rights under UK consumer law.